Refund policy

Last updated: 1 November 2026

14-day money-back guarantee

You have 14 days from the day your order arrives to change your mind. You can use your Waker during those 14 mornings. If it isn’t for you, send it back for a full refund.

How to return your order

1. Tell us. Write to hello@earlywaker.com within 14 days of delivery, with your order number. You don’t need to give a reason.

2. Get the return address. We reply within 48 hours, Monday to Friday, with the address to send it to.

3. Send it back. Post your Waker within 14 days of telling us. You don’t need to send back pads you have already used.

Return shipping

Return shipping cost is on you. We recommend a service with tracking, because the parcel is your responsibility until it reaches us.

Your refund

We refund the price you paid, including the Standard shipping cost of your original order. If you chose Priority shipping, the extra cost of Priority is not refunded.

We send your refund within 14 days of your return request, to the payment method you used. We may wait until your return reaches us, or until you send us proof that you posted it.

If the Waker comes back damaged beyond normal use, we may reduce the refund to reflect the damage.

Returning part of an order

You can send back some of the Wakers in your order and keep the rest. Your second and following Wakers cost €19,99 each and come with free shipping, so we refund the difference between what you paid and the normal price of what you keep.

For example: if you bought 2 Wakers for €54,98 and return one, you keep 1 Waker (€34,99 plus €2,99 shipping) and we refund €17,00.

Arrived damaged or not working?

Write to hello@earlywaker.com with your order number and a photo. We will replace it or refund you, and you pay nothing for shipping.

Your legal rights

This policy does not limit your rights as a consumer under EU law, including the legal guarantee for products that are faulty.