Terms of service

Last updated: 6 October 2026

About these terms

These terms apply when you visit earlywaker.com, place an order with us or use the Earlywaker app. By placing an order you agree to them.

Our Shipping policy, Refund policy and Privacy policy are part of these terms.

Who we are

Earlywaker is an online shop based in the European Union. You can reach us at hello@earlywaker.com. We reply within 48 hours.

What we sell

We sell the Waker: an NFC card that comes with a stand. The stand has magnets and comes with two adhesive pads for glass. The Waker works together with the Earlywaker app, which is free.

The Waker needs no batteries and no charging. There is no subscription.

The Earlywaker app

The app works on iPhone with iOS 26 or later and on Android phones with NFC. Please check that your phone is compatible before you order. The app only works with a Waker.

The alarm depends on your phone: its battery, its volume and sound settings, the permissions you give the app and the updates to its operating system. We work to keep the app reliable, but we can't promise that an alarm will ring in every situation. Don't use Earlywaker as your only alarm for something you can't afford to miss, such as a flight.

We may update the app to improve it or to fix problems, and its features can change over time. The app is downloaded from the App Store or Google Play, and the terms of those stores also apply to the download.

Ordering

You must be at least 18 years old to place an order. You can order up to 5 Wakers per order.

When you place an order, we send you an email to confirm that we received it. The contract between you and us starts when we send that email.

If we can't fulfil your order, for example because an item is out of stock or a price was clearly wrong, we will tell you and refund everything you paid.

Prices and payment

Prices are in euros and include all taxes. The shipping cost is shown before you pay.

You pay when you place the order, with one of the payment methods shown at checkout. Payments are handled by our payment providers. We never see or store your full card details.

Shipping and delivery

We ship to countries in the European Union, from inside the EU. Delivery times and costs are in our Shipping policy.

The risk of loss or damage passes to you when the order is delivered to you, or to a person you chose to receive it.

Changing your mind

You have 14 days from the day your order arrives to cancel your purchase, without giving a reason. Our Refund policy explains how to do it and how the refund works.

You can use the model withdrawal form at the end of this page, but you don't have to. An email is enough.

If something is wrong with your Waker

Your Waker is covered by the legal guarantee for consumer goods: at least 2 years from delivery in the European Union, and longer in some countries (3 years in Portugal).

If your Waker arrives damaged or stops working during that time, write to us with your order number and a photo. We will repair it, replace it or refund you, as the law provides, at no cost to you.

The guarantee does not cover damage caused by accidents or misuse.

Our responsibility

We are responsible for delivering what you ordered, in working order.

As far as the law allows, we are not responsible for indirect losses, such as being late for something, or for problems caused by your phone, its settings or its network.

Nothing in these terms limits the rights the law gives you as a consumer, or our liability where the law does not allow it to be limited.

Our brand and content

The Earlywaker name and logo, this website, the app and their texts, images and designs belong to us or to those who licensed them to us. You may not copy them or use them for business purposes without our written permission.

Your personal data

We use your data to handle your order and to help you when you write to us. The details are in our Privacy policy.

Complaints and disputes

If something went wrong, write to us first at hello@earlywaker.com. We will do our best to solve it quickly.

If we can't agree, you can file a complaint in the Portuguese online complaints book (Livro de Reclamações) at www.livroreclamacoes.pt.

You can also turn to a consumer dispute resolution body. The list of these bodies in Portugal is at www.consumidor.gov.pt. One of them, CNIACC, covers the whole country: www.cniacc.pt. If you live in another EU country, the European Consumer Centre in your country can help you with a purchase made abroad.

Law that applies

These terms are governed by Portuguese law. If you are a consumer living in another EU country, you keep the protection of the consumer rules of your country that can't be set aside by contract, and you can bring a claim in the courts of your country.

Changes to these terms

We may update these terms. The version that applies to your order is the one published on the day you placed it.

Contact

hello@earlywaker.com

Model withdrawal form

Fill in and send this form only if you want to cancel your purchase.

To Earlywaker, hello@earlywaker.com:

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number:

Ordered on / received on:

Name:

Address:

Date: